Introduction

This Privacy Policy applies to all personal information collected by CoverHouse (“we,” “our,” or “us”). By accessing CoverHouse websites, apps, or using CoverHouse products or services—including beta versions—you agree to the terms of this policy. This Privacy Policy is incorporated into our Terms and Conditions.

Information We Collect

The personal information we collect depends on your use of CoverHouse products and services. It may include:

  • Users (Helpers and Homeowners): Name, contact details, qualifications, and business information (if applicable).
  • Job Listings and Interactions: Details of posted jobs, applications, and communications.
  • Technical Data: IP address, device information, browser type, usage statistics, and cookies.
  • Financial Information: Bank account or credit card details for payments.
  • Media: Profile photos and images posted on the platform.

How We Collect and Store Your Information

We may collect personal information:

  • Directly from you via forms, phone, or email.
  • Through devices or browsers when you access our apps or websites.
  • From third parties, affiliates, contractors, marketing partners, or survey websites.

Your information may be stored electronically or in paper files in secure servers or controlled facilities.

Why We Collect, Use, and Share Your Information

We use your information to:

  • Provide and manage CoverHouse services.
  • Process payments and manage subscriptions.
  • Verify your identity, qualifications, and licenses.
  • Assess job applications and match helpers to homeowners.
  • Market CoverHouse services and relevant third-party offerings.
  • Research, improve, and develop our products.
  • Comply with legal or regulatory obligations.

We may also use your information for direct marketing via email, SMS, or other electronic communications. You can unsubscribe at any time using the link provided in communications or by contacting us.

Who We Share Your Information With

We may disclose personal information to:

  • CoverHouse employees and affiliates for operational purposes.
  • Third-party service providers (payment processors, IT services, marketing, call centers).
  • Contractors, partners, or other organizations we work with.
  • Government or law enforcement authorities if required by law.
  • Internet service providers or network administrators for security reasons.

Security and Storage

We take the security of your personal information seriously and have measures to protect against misuse, loss, or unauthorized access. However, no data transmission over the internet is 100% secure, and you provide information at your own risk.

You are responsible for keeping your passwords and account information secure.

Access and Correction

You may request access to, or correction of, your personal information. Contact us at support@thecoverhouse.com

We will provide access or corrections in accordance with privacy principles. If we refuse, we will explain our reasons.

Complaints

If you have concerns about how we handle your personal information, please contact us:

Email: support@thecoverhouse.com

We will investigate and attempt to resolve complaints within 30 days. If unresolved, you may escalate to an independent authority.

Changes to This Privacy Policy

CoverHouse may update this Privacy Policy. Changes will be posted on this page, and we encourage users to review it regularly.

Contacting us

If you require further information regarding our Privacy Policy, please contact us through the following means: Email us at support@thecoverhouse.com.au.

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